best practices (2)

Privacy Sleep

I started using a sleep app last week and I frankly like the insight it gives me. Helps me understand what I am doing right and what needs to improve. I gt off to a rocky start with gettig setup, minor really, I figured it out in 2 minutes. 2 minutes, wow, how impatient we have become with technology. We are very instant in our expectations. So, I am going into day seven where the data I have will the opportunity to upgrade and get more from the system by subscribing to it. Free vs Paid, which will it be. Frankly, I like free, who doesn't, however, you do get what you pay for and I get to make a decision is it worth knowing. Now, sleep is a very important part of our health, next to diet and exercie, everything from what I understand hinges on your sleep, so a small investment in such a service is incredible value when you consider everything you can learn, and help you stay on track and nudge you back to safety if you get off track. 


Now, when you start to get a bit serious about such a personal matter, you truly have an interest in their privacy policy. Well, I read it through and it gave me continued confidence in their product. I will post a copy of what I read in the comment section below.  I may want to double check the term sin the future and having an independent copy may prove beneficial down the road, and interesting to see how policies change overtime as needs and changes evolve. 


This week at conference I listened and was counseled by some incredible industry experts in the financial services, legal, tax and charity industries.  One of the hot topics was privacy , PIPEDA  The Personal Information Protection and Electronic Documents Act (PIPEDA) (the Act) is a Canadian law relating to data privacy. It governs how private sector organizations collect, use and disclose personal information in the course of commercial business.

One of our speakers who works out of the Privacy Office of Canada , ; described their role and the whole reason behind these acts. He summed it up rather profoundly for me. The purpose of the act is to give Canadians confidence in doing business online. That's about it. The rest is the how and all the little steps and rules you have to follow, the reason is to provide confidence in the system, make it secure to ensure confidence in doing business online.  When I see all the misuse of data by government, I think it helps protect us a bit from governent sharing across platforms. That theroy is pure speculation and I have no strong feelings either way, however they have been known to breach very often and that is just what we heard about. As of Nov 1st, breachs have to be reported by everyone. 

Check out the link on privacy commission presenation and listen in on some of the best practices that we endevor to uphold and practice. 

Part 1

Part 2



Read more…

Life Insurance Thoughts - Best Practice Legal

Financial Services Commission of Ontario

CORRECTION: Life Insurance Agents Compliance Report: 2017/18 Examination Results


View in browser • Le français suit

The Financial Services Commission of Ontario (FSCO) has released its 2017/18 Life Insurance Agents Compliance Report.

FSCO conducted 132 on-site examinations and 94 desk reviews of higher- and medium-risk life agents, and found concerning trends in non-compliant activities.

Protect your business

To better protect yourself, your clients, and your business, ask yourself:

  • Do you disclose to clients, in writing, all the insurers you represent?
  • Do you complete the mandatory 30 hours of continuing education credits within every two-year licensing period?
  • Do you have valid Errors and Omissions insurance coverage?
  • Do you document your needs assessments, client discussions and recommendations to clients?
  • If your client chooses not to follow your recommendation, do you get their written acknowledgment?

These are just some of your responsibilities as a licensed life agent. Make sure you understand all of your obligations under the Insurance Act and regulations, as well as industry best practices.

You should also review our new Treating Financial Services Consumers Fairly Guideline to understand FSCO's expectations and to better protect your clients and your business.

FSCO will continue to look for evidence of compliance with both legislative requirements and best practices during on- and off-site examinations.

Taking Action

As our year-over-year examinations have not shown a significant improvement in compliance, we will be taking action to address these trends. Read the full report to learn what steps we're taking.



Facebook Twitter LinkedIn YouTube

Please note: If you are a regulated licensee/registrant, regardless of whether or not you subscribe to e-communications, you will automatically receive important information from FSCO via the e-mail address you have provided. More importantly, as a regulated licensee/registrant, you will not be able to unsubscribe from these important email communications.

Financial Services Commission of Ontario
5160 Yonge Street, P.O Box 85 • Toronto, ON M2N 6L9
1-800-668-0128 • © Queen's Printer for Ontario, 2018

Financial Services Commission of Ontario

CORRECTION: Rapport de conformité sur les agents d'assurance-vie — Résultats des examens de 2017-2018


Afficher dans le navigateur

La Commission des services financiers de l'Ontario (CSFO) a publié son Rapport de conformité 2017-2018 sur les agents d'assurance-vie.

La CSFO a mené 132 examens sur place et 94 examens de suivi auprès d'agents d'assurance-vie présentant un risque élevé ou modéré et a constaté des tendances préoccupantes parmi les activités non conformes.

Protéger votre entreprise

Afin de mieux vous protéger et de mieux protéger vos clients et votre entreprise, posez-vous les questions suivantes :

  • Divulguez-vous par écrit à vos clients tous les assureurs que vous représentez?
  • Suivez-vous les 30 heures de formation continue obligatoire pour chaque période de renouvellement de 2 ans?
  • Avez-vous une assurance responsabilité civile professionnelle valide?
  • Documentez-vous vos évaluations des besoins, vos discussions avec les clients et vos recommandations aux clients?
  • Si un client décide de ne pas suivre votre recommandation, lui demandez-vous une confirmation par écrit?

Voilà quelques-unes de vos responsabilités à titre d'agent d'assurance-vie. Assurez-vous de comprendre toutesvos obligations au titre de la Loi de 1990 sur les assurances et de ses règlements, ainsi que les pratiques exemplaires du secteur.

Vous devriez également examiner notre nouvelle Ligne directrice pour le traitement équitable des consommateurs de services financiers pour comprendre les attentes de la CSFO et mieux protéger vos clients et votre entreprise.

La CSFO continuera de vérifier la conformité aux exigences législatives et aux pratiques exemplaires lors d'examens sur place et hors site.

Mesure à prendre

Comme nos examens d'une année à l'autre n'ont pas révélé une amélioration significative de la conformité, nous prendrons des mesures pour traiter ces tendances. Lisez le rapport complet pour découvrir les mesures que nous prenons.



Facebook Twitter LinkedIn YouTube

Remarque : Si vous êtes un ou une titulaire de permis ou déclarant(e) touché(e) par la réglementation, que vous soyez inscrit(e) ou non aux communications électroniques, vous recevrez automatiquement des renseignements importants de la CSFO à partir de l'adresse électronique que vous avez fournie. De plus et surtout, à ce titre, vous ne pourrez pas vous désinscrire de ces importantes communications envoyées par courriel.

Commission des services financiers de l'Ontario
5160, rue Yonge, C.P. 85 • Toronto (Ontario) M2N 6L9
1 800 668 0128 • © Imprimeur de la reine pour l'Ontario, 2018

Read more…